In order to improve the quality of our services, we interviewed 50 business owners to share their concerns with their cleaning service providers.
Below is the list of the top six complains:
1. Cleaning Crew frequently skip their cleaning schedule.
2. Poor quality cleaning.
3. Billing issue.
4. No response or long response time from the customer service departments.
5. Strong unpleasant smell of cleaning products makes it hard to work on the next day.
6. Long term contracts make it hard to cancel the service.
At Simply Crystal Clean we have address all above problems:
1. We have assigned a back up crew for each cleaning crew.
2. Our quality controls ensure the quality of our services.
3. We use automated booking and billing system which limits the quantity of billing errors through advanced booking.
4. Our average response time is 30 minutes during the business hours.
5. We use Certified Green products for cleaning to avoid the smell of strong chemical at the office.
6. We honor 30 days’ notice for any contract cancellation request.
As always, our goal is to deliver a high-quality service to our clients. We always listen and we strive to improve our services. Standards Matter.